• Set phone to airplane mode (recorder on)
• Place recorder near interviewee, not you
• Name file: Role_Initials_Date.m4a
• Test recording before person arrives
• Open this form on a tablet or laptop

"I’m working on a project to improve exam paper security. I’d like to hear about your real experience running exams – not the official version, but what actually happens. This is to improve the system, not to evaluate you. May I record to help with notes? The recording stays with me and won’t be shared."

• Ask open questions first – let them talk before checkboxes
• If they hesitate on Section F – wait. Stay silent.
• Never react with surprise or judgment
• Note exact words for any workaround described
• End every session: "Is there anything else I should know?"